It's true: managed print services are only as good as the provider you choose. Here are a few simple tips to help you decide on a provider who can take your print environment--and your whole company--to brand-new heights.
The first thing to remember when it comes to managed print services providers is that they should be partners. If a provider is just there to take your money and tolerate you at best, then you won't be getting the best service--and you certainly won't be making the most of all the solutions, tools, and benefits offered by managed print. The trick, though, is identifying the loyal, hardworking providers from the lukewarm, disinterested ones.
Luckily, there are a few ways to weed out the weak choices. Simply ask providers these questions!
#1: "Who are you?"
This one's deceptively simple. As it turns out, asking managed print providers to describe themselves, their ideas, their goals, and their approaches is an excellent way to make sure your values align with theirs. (Note: if the provider follows up by asking about you and your company, that's a good sign!)
#2: "What does your customer service look like?"
Let's face it: all companies want to brag about their customer service, but only some can really deliver. A potential print partner will be available 24/7 and will be happy to answer questions of all shapes and sizes.
#3: "How important is security?"
A good print partner will want to protect you no matter what, whereas a disinterested provider just wants to do the bare minimum. Asking this question will help you tell the difference because while the latter will give you "copy and paste" answers, the former will have a thoughtful response tailored to your unique company and concerns, offering examples of how managed print can get the job done.
Want to learn more about managed print? Looking for a print partner? Contact us today!