Remote Support

IT Professional looking through code on screen

Duplicating Products is dedicated to supporting our users remotely, both over the phone and through remote computer access. We use the latest tools and technologies to serve our customers and keep them up and running. Duplicating Products always puts our customers first, and can help whether you need assistance with your equipment or with one of our services. Keep reading to learn more about how we provide exceptional support for our clients near and far.

Support For Our Office Equipment

Whether you’re experiencing an issue with one of our industry-leading printers or multifunction copier machines, we’re here to help! Did you know many issues with physical hardware can be addressed over the phone or computer? We are here to provide help with all your device issues, from replacing a part to getting software up and running. Click on the links below to initiate support, or learn more about the office products we offer.


Support For Managed Services

Managed print services help streamline your operations and allow you to focus on your business. We not only offer these services, but provide monitoring so we may best help with any issues that arise as part of our routine managed services offerings. Click the links below to initiate support now, or learn more about Managed Print Services.


Diagnosing Your Problem

Duplicating Products uses an online tool to diagnose and repair customer copiers and printers as well as address issues in your workflow. We make use of the TeamViewer software to remotely access your system and obtain a firsthand view of what’s going on, so we can troubleshoot effectively and get you back up and running in no time.


Get Help Now

By clicking on the links below, you agree to allow Duplicating Products temporary access to your computer. If you agree please choose the appropriate link below that matches your computer system. 

Microsoft Windows Mac OSX