"We have been more than satisfied with both the machine itself as well as the customer service we have received since the purchase. We very much appreciate the attentiveness given to our company and look forward to doing business for many years to come with DPI.”
“Duplicating Products has been a trusted and valued asset for the county's printing infrastructure. Their outstanding support team is always available and dedicated to keeping all of the county's machines operating in top condition.”
“Habersham Winery has been a satisfied customer of Duplicating Products since 2001. The sales and service staffs have always been prompt, attentive, and efficient. They have made this necessary component of our business something I never have to worry about.”
“We have used Duplicating Products for our copier needs for many years. We continue to be impressed with the level of customer service we receive. We highly recommend this company for your business needs.”
“Love, love, love Duplicating Products. Larry, along with everyone we’ve ever dealt with is amazing. Sales, prompt delivery of products, and any service needs with our copiers or plotters meet or exceed our expectations.”
"The Chamber has been associated with Duplicating Products for many years and has never had one moment's hesitation about recommending them to our members. The products are reliable, the service is always prompt and their prices are fair."
“Our experience with them has been excellent. They are always prompt on service calls and their technicians and other personnel are always courteous and well informed on their product. It is amazing this day and time to find a company that still gives amazing service with a smile.”
“I’ve worked with Duplicating Products in two different jobs and I have always found them to be very responsive to any of my copier needs. Whether I needed a repair or supplies, they came through in a timely and professional manner.”
"Very satisfied with our copier! Larry is the GREATEST!"
"Working with Matt Nix and his team has always been a pleasure and I find them to be very competitive in today’s market. They operate with the utmost integrity and always keep the customers best interest at the forefront.I highly recommend Duplicating Products for consideration."
“We have been with Duplicating Products for many years and have found their customer service to be excellent. The sales and support staffs respond promptly to calls.”
"I personally would like to say for over 30 years, DPI has been a part of my business and are the most professional company in providing our staff with a high standard product and service. Thank you, DPI!
“Any need we had, whether it was to purchase new equipment; the maintenance of the equipment we own; or the utilization of the many services they offer; has been provided with professionalism and expertise. ”
"We have been dealing with Duplicating Products for over 20 years and their products and service have always been the best. It's great to call them and have a person answer the phone instead of an automated directory."
“I have been a customer of Duplicating Products for over 10 years. The machines we get from them produce great looking material and the service staff keeps us going. I can always count on them to work with me to get me up and running as quickly as possible”
“I have had a relationship with DPI for the past 22 years of my banking career. I consider their staff to be very knowledgeable, courteous and always working with our best interests in mind. Duplicating Products service and support is second to none.”
“Most of all, you realized my deficiencies of technology and provided a copier/scanner/fax that even I could use easily. Your machine has integrated beautifully into our office and has saved much time and money.”
“We appreciate the courtesy and good service DPI has always afforded us in attending to our duplicating needs.”
“The products and service from Duplicating Products have been superb -- all of us enjoy knowing and working with them and have for many years.”
“Great price, fast service for repair and supplies.”
“We have never had better service with copier equipment as we have with Duplicating. The technicians are always out within a couple hours and we are always able to speak to a knowledgeable tech or rep within minutes if we have any questions."
"The service and supply response cannot be beat. We recently strayed from Duplicating Products and were very disappointed in the provider. It has been great after returning to DP"
“They are prompt, kind and professional. Each employee is knowledgeable and helpful. The service technicians arrive within the promised time frame and work diligently to get you back in proper working order as quickly as possible.”
“Give your staff a big thank you from me. It is a pleasure working with them. Thank you again for all you do to keep us happy.”
“Duplicating Products has been our office solution company for the last 12 years. They have supplied a great product as well as incredible service and would recommend their company to any local business who expects a reliable and friendly partnership”
“Tracy, a Duplicating Products employee and our assigned engineer, worked methodically with my staff to implement systems that met our objectives. The folks at Duplicating Products know what they are doing and they keep their word…very refreshing in today’s business world.”
“Duplicating Products does an excellent job. My favorite service people…They make it easy to do business with them.”
“Attitudes excel and service is speedy which is surprising since our office is 2 hours away from everywhere. Not only have I used DPI for my business for many years but I have been a Board of Director for a county entity that also used DPI.”
“Duplicating Products has provided Fieldale Farms many years of dedicated service. Anytime we at Fieldale have had any problems with the machines, Duplicating Products has gone above and beyond to help us and fix whatever the problem may be.”
"I appreciate your honesty, integrity and knowledge of the equipment and service you provide. You knew exactly what we’ve needed to improve our efficiencies and functionality of our day to day operations.”
“Your service team is fantastic and everyone in your organization is fantastic.”
“Appreciate the great customer service we always get when ordering supplies. Professional and courteous come to mind when describing the Duplicating Products team.”
“DPI is a valuable partner for my organization. Their outstanding products, superior service, and innovative business solutions all within my budget are the reasons I am not just a customer, but a raving fan!”
“The customer service has always been outstanding in the 10 years we have been a customer. Thank you!”
“Rodney and the staff at Duplicating Products have always been very professional and very helpful as the needs of our practice changed. Duplicating Products has come to our rescue many times when any of our printers or faxes has given us a problem.”
"I would like to compliment you and your company for the excellent service you have provided to the City of Maysville. It is great to work with such a professional group of people. ”
"If there is ever a problem with the equipment, we make the phone call and someone always responds in a timely manner! We do not shop for these products because we know we are with a company that takes care of us and truly wants to help our business!”
“Their staff is always pleasant and most helpful in meeting our expectations. We value the business relationship we have developed and plan to seek document management solutions through Duplicating Products as future needs arise.”
“They were also our vendor at my last practice. They are super with support issues and have always been prompt on returning calls and solving problems. The staff there is always cordial and I can never remember a negative experience.”
"Their staff is friendly, helpful and professional. We are very pleased with DPI's service, so much, in fact, that earlier this year when ACE opened its 2nd office, DPI was who we chose for our copier needs."
“Matt Nix and his staff operate their organization with honesty and integrity. They just take good care of us - this is not a business relationship that I have to worry about, and that makes my job much easier.”
“Technology in today's business world is essential to being successful and profitable and I have relied on Duplicating Products to supply me with the latest equipment that meets our needs. The team always provides 5-star service before and after the sale.”
"We receive very competitive pricing from them and their contracts are not deceptive. We pay the same year to year. The City is very happy with DPI and the Police Department started contracting with DPI for this very reason – great service, great support, and great pricing!”
“Our Company has had a great working relationship with Duplicating Products for a number of years. I appreciate so much their honesty, integrity, work ethic and the service they have provided to Don Carter Realty."
“Their service department goes above and beyond to make sure our needs are met. They not only come on a regular scheduled visit but if they are in the area they stop by to see if everything is running fine and if there is anything they can do for us.”
“I have been a Duplicating Products customer for as long as I can remember. During this time, they always offered a quality product with incomparable service. I can honestly say they have never disappointed me.”
“We have relied on Duplicating Products for many years as a partner for our needs with plotters, printers, fax machines, etc. We have been very happy with not only their sales expertise in fitting us with the right equipment, but their service response time has been very quick as well.”
“As we continue to grow, Duplicating Products will be our partner as our need for office equipment expands. We look forward to many more years of a business relationship.”
“From their sales person to their office staff and their repair people, they have always been professional, courteous, knowledgeable, and helpful in every way. They always go way beyond the call of duty, and we appreciate all that they have done and continue to do for us.”
“They consistently provide great customer service both in assisting us find the right solution to match our needs, as well as, servicing our machines. DPI listens to our need, helps us identify an affordable solution, delivers on time, and then steps back and maintains our products."
"Your attention to customer service is superior. We wouldn't consider using any other company for our copying needs. Thank you for promptness in responding to our supply and repair needs"
At Duplicating Products, we consider customer service to be our number one priority. Since 1974, we have built our business by always treating our customers respectfully, and with the courtesy and appreciation they deserve.
Our product lines include Canon and Savin (Ricoh), the top two vendors in our industry. By offering both lines, and their "leading edge, state of the art" technology, we are able to be very selective in choosing the best fit for each of our clients. We make our recommendations based on all our options to provide the best solution for each individual customer.