Summary
A regional multi-specialty healthcare organization already relied on Duplicating Products for its multifunction copiers, but approximately 250 HP desktop printers across 12 locations were largely unmanaged. By bringing the existing fleet into a Managed Print Services program, the organization gained better visibility and control while reducing OEM toner costs by approximately 52%.
The Problem
Unmanaged Printer Fleet
Approximately 250 desktop printers of various models and generations were operating with limited centralized oversight.
Fragmented Supply Purchasing
The fleet included numerous different models and generations requiring different supplies. Toner was purchased through multiple channels, including IT, company credit cards, and online retailers, with some locations using non-OEM cartridges.
Limited Visibility & Cost Control
The fleet was producing hundreds of thousands of pages every month with limited visibility into printer usage, supply consumption, or whether individual devices were appropriately sized for their printing needs.
The Solution
Duplicating Products performed a no-cost, no-obligation Managed Print assessment, visiting all 12 locations and documenting each printer model and location, working with the customer's accounts payable team to determine the actual amount spent on toner and establish a true baseline for the fleet.
Duplicating Products enrolled the existing fleet into a Managed Print Services program to monitor usage
Automatic and controlled OEM toner fulfillment
One accountable partner for supplies, service, and billing
Less printer-related work for IT
Better information for future printer replacement decisions
Why It Mattered
The healthcare organization did not need 250 new printers. It needed better control of the printers it already owned. Duplicating Products provided visibility and accountability with no upfront cost for the assessment and no obligation to proceed.
By consolidating its printer supply program through Duplicating Products, the customer saved several thousand dollars per month on toner costs alone. Just as importantly, actual usage data gave Duplicating Products a better way to evaluate the organization's equipment over time. When a printer needs replacement, Duplicating Products can recommend the right device based on actual workload and requirements, rather than simply replacing it with whatever someone happens to order.
