Summary
A North Georgia trial attorney needed a copier that could handle both day-to-day print volume and sudden bursts of high-volume printing and scanning before depositions. After repeated jams, even following scheduled service, the firm turned to Duplicating Products for a reliable solution delivered on a tight timeline.
The Problem
Reliability Issues When It Mattered Most
The firm's everyday print volume was relatively modest, but deposition preparation could require hundreds of pages to be printed and scanned in a short period.
Repeated Jams Despite Scheduled Service
Even after the existing provider performed routine service ahead of an upcoming deposition, the copier continued to jam and struggle with the workload.
The Solution
Duplicating Products quickly evaluated the firm's needs and recommended a newer Canon system that balanced budget, everyday usage, and the heavier workloads that come with deposition preparation.
Within a matter of days, Duplicating Products had the new Canon prepared, delivered, installed, and fully operational.
The firm still had time remaining on its previous lease, so Duplicating Products helped cover the remaining obligation and assisted with the transition.
Why It Mattered
Monthly print volume is only one factor in selecting the right copier. The right system should fit the budget while also handling the times when the office needs it most.
For this firm, Duplicating Products was able to identify the right equipment, move quickly, and solve the problem from start to finish.
