Summary
A regional University in North Georgia needed to reduce print-related costs while improving technology, service, and day-to-day support. After switching from a large national office technology provider to Duplicating Products, the University upgraded its copier fleet, expanded color capabilities, dramatically improved support for its desktop printers, and gained a more responsive and transparent regional technology partner.
The Problem
Costly & Frustrating Experience
The University was already receiving equipment, service, and supplies from a large national provider, but the overall experience had become costly and unsatisfactory.
Limited Color & Service Challenges
Much of the copier fleet was black-and-white, requiring some color work to be outsourced. Communication with IT support was difficult, response times were inconsistent, and toner management regularly created problems.
Unexpected Costs & Lack of Transparency
The University received an unexpected shipping charge of approximately $400 that had not been clearly communicated in advance. This reinforced the need for a more predictable and accountable relationship.
Looking for a True Partnership
The University was not just looking for new equipment. It was looking for a different level of partnership.
The Solution
Duplicating Products reviewed the University's entire copier/printer environment and developed a plan designed to lower costs while improving technology, service, and support. The solution included:
25 new multifunction copiers
Expanded color printing capabilities throughout the University
Continued service and supply coverage for approximately 90 desktop printers, now serviced by DPI
Automated toner monitoring and replenishment
More transparent and predictable billing
Direct access to responsive local service and IT support
Consolidated copier and printer support under one regional technology partner
Why It Mattered
For the University, the biggest change was not simply replacing equipment. The desktop printers were already covered for service and supplies before the transition. What changed was how that support was delivered. Moving the approximately 90 printers to DPI provided more reliable toner management, better communication, faster support, and greater accountability across the organization. At the same time, the University gained new technology and broader color capabilities while lowering its overall costs.
The result was a simpler, more capable print environment and a regional partner willing to take greater ownership of the University's day-to-day needs.
