Why Response Time Should Be Your #1 Copier Service Question

When evaluating copier vendors, businesses often ask about machines, features, and costs—but overlook one critical metric: how fast they respond when something breaks.

Why Response Time Matters

If your copier is offline, every hour of downtime affects:

• Team productivity

• Communication and paperwork

• Revenue and reputation

A vendor's response time can be the difference between a minor delay and a major disruption.

National vs. Local Response

Many national vendors quote “next business day” as a best-case scenario. But what if your school office or healthcare practice needs a fix today?

What You Get with Duplicating Products

• 3-hour average service response time

• Technicians based in Gainesville

• Faster issue resolution

Don’t Wait. Ask This First.

When evaluating vendors, lead with this: “If my machine breaks, how fast will you be here?”

With us, the answer is simple: fast. And local.