What Slow Service Is Really Costing Your Business (and How to Fix It)

May 28

When your office copier or printer breaks down, the consequences go beyond a minor inconvenience. For many businesses in Gainesville, GA and across Northeast Georgia, waiting days for service from a national provider is the norm—and it’s costing more than you think.

The Hidden Costs of Downtime

Every hour your machine is down, you're losing:

Employee productivity: Time spent waiting or finding workarounds.
Client satisfaction: Missed deadlines or delayed paperwork.
IT resources: Internal teams pulled off other tasks to troubleshoot or follow up.
Morale: Frustration builds, and trust in vendors erodes.

Why National Providers Are Slower

National copier vendors typically centralize support and service dispatch. That means requests go through multiple layers before a technician is even scheduled—sometimes taking 24 to 72 hours.

The Duplicating Products Difference

At Duplicating Products, we know time matters. That’s why we maintain a 3-hour average service response time. We’re based in Gainesville and serve Northeast Georgia with local technicians who know your machines and your business.

Local Turnaround

If a client calls us at 8:15 AM with a critical printer issue, by 11:00 AM it could be diagnosed and fixed. Documents begin flowing again before lunch. That’s the power of local service.