Duplicating Products Receives 2020 Ricoh RFG Circle of Excellence

ricoh-service-award

Our team at Duplicating Products is pleased to announce that we have received Ricoh’s RGF Circle of Excellence for 2020. This shows that we have met or exceeded the requirements of the RFG Circle of Excellence Program through their Service Engineer Skills Assessment (prestige) and their Service Operations Assessment.

The Service Operations Assessment, in particular, represents our dedication to providing our customers with top-notch and high-quality services and products through:

  • Use of genuine Ricoh parts and supplies
  • Hardware and solutions training
  • Relevant industry certifications
  • Service organization structure
  • Field staff and help desk productivity and efficiency measures
  • Customer satisfaction measurement process and system
  • Effective utilization of Ricoh resources
  • Business plan management and process improvement

We are the only dealer in the state of Georgia to win this award and are included in the less than 5% of Ricoh dealerships nationwide to be recognized for our commitment to excellence. Our teams are dedicated and committed to working hard, undergoing extensive training, and providing the best service to our customers.

About the Ricoh Circle of Excellence

There are hundreds of Ricoh dealers nationwide that are evaluated by Ricoh. To receive the Ricoh Circle of excellence, they must go above and beyond in their customer support and service in accordance with Ricoh’s standards and guidelines. Ricoh requires the dealer’s service technicians to undergo rigorous tests to evaluate the breadth of their experience in service, qualifications, and skills in order to receive the Prestige level certification. Dealers must also show dedication to providing the attributes listed above, in which Duplicating Products excelled.

We are proud of our teams and their dedication to excellence! Learn more about the awards we are proud to hold that prove our commitment to our customers.